Conditions of Service

Our "Conditions of Service" describes how we do business with our customers.

Wellington North Power Inc.'s "Conditions of Service" was updated in April 2019 as a result of changes in the energy industry. Our "Conditions of Services" can be viewed by downloading the PDF document below. The "Summary" document below summarizes the changes in this latest version. 

Have a comment? We are interested in your thoughts on the updates. Offer your feedback and comments by:

- E-mail: customerservice@wellingtonnorthpower.com

- Telephone: 519-323-1710

- In person at our office
 
Policies referenced in the Conditions of Service were also revised in April 2019 and can be reviewed by downloading the PDF document below.

Conditions of Service

• Conditions of Service v8 R3 April 2019 (819 KB)
• Summary of Updates to Conditions of Service (114 KB)

Policies

• 2.01: Security Deposit Policy (70 KB)
• 2.02: Billing & Payment Policy (58 KB)
• 2.04: Low Income Policy (658 KB)
• 2.05: Opening & Closing Account Policy (39 KB)
• 2.06: Collection Policy (39 KB)
• 2.08 Disconnection / Reconnection Policy (68 KB)
• 2.10: Customer Complaint Process (31 KB)
• 6.04: Environmental Policy (21 KB)
• Privacy Policy (822 KB)