General inquiries
Monday - Friday 8:30-4:30
Outages/After Hours
Servicing urban areas of Arthur, Holstein & Mount Forest


The Policies referenced in our "Conditions of Service" are: 

  • Security Deposit Policy
  • Billing and Payment Policy
  • Low Income Policy
  • Opening & Closing Accounbts Policy
  • Collection Policy
  • Disconnection/Reconnection Policy
  • Customer Complaint Process
  • Environmental Policy

These Policies were revised in April 2019 and can be reviewed by downloading the PDF document below.

Conditions of Service


Customer Connect
Payment Options

Electrical Safety Authority Ontario Energy Board Independent Electricity System Operator Cornerstone Hydro Electric Concepts Township of Wellington North Township of Southgate ESA Contractor